Your trying to break into that latest market niche, you have the strategy all worked out, the marketing department have talked to the advertising company and arranged for the press release and your web site has all you need to let your clients know your now capable of providing the latest offering in the market place and of course your company provides a better quality product, faster, more efficiently and at a better price than any of your competitors. Youre on a high until that instant when everyone realises you just cant do it. In all the excitement and the furore of getting your new product to market you underestimated its success. Now your IT systems cant cope. Delivery of the information and data you promised to turn around in twelve hours giving sales people the edge in direct leads is taking two days and your clients you just won are going elsewhere fast. Your Business IT Support company have to tell you its going to take at least a week to get new hardware installed and really instead of processing data and then publishing it to the internet for clients to collect you should really put it on the cloud to begin with and your left asking Hang on, what is the cloud.
Realisation sets in rapidly on these occasions that your IT Support Company should never be just a helpdesk. In todays age of the technology marketplace where we trade on computers, produce product on computers and deliver product from, to and by computer your business IT Support company should be an integrated part of your company structure. If they dont fall into that category then you are probably paying a lot of money for a very small service. Sure if you are a small company with a simple need to have someone help with the installing of the latest accounts package to help your 2 day a week part time accounts lady thats great. However if you are a small to medium sized company doing business on the internet or reliant on IT Systems to conduct your business take a good look at your support company. Involve them in your planning and decision making for your business growth if they are a good company you wont get ripped off after all they know they will only get to do that the once and there are plenty of others out there to take their place.
A few words of advice though, listen to what your support company has to say. Many companies fail to heed sound advice and then realise only to late they are now playing catch up. In todays cyber markets playing catch-up is the wrong place to be. And lastly, if you have a good support company, hang on to them, they can be worth their weight in gold. Read this article here.